MORE TO COME
Paul just wrote and had his first book published. It is for sale online only right now. It can be purchased at Barnes & Noble and Amazon plus other online services. The book primarily discusses one major mystery that eludes many businesses and others struggle with and aspire to conquer; the intangible perception of what customers and future customers feel about you and your establishment. Through "Business Analysis" (sort of a Performance Review) you will discover your strengths and weaknesses and thru this discovery you will be able to adjust your customers perception.
"One of the most powerful aspects of service:
BEING DIFFERENT" Jeffery Gometer , Author